Need help? Let's get started with the below
Frequently Asked Questions
Here you will find answers to common questions about our products, policies, and services. If you need further assistance, please contact us at boutique@maisongeorgette.com.
Orders and Shipping
To place an order, simply browse our collection, add your desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal.
If you need to change or cancel your order, please contact us at boutique@maisongeorgette.com as soon as possible. We will do our best to accommodate your request before it is scheduled to ship. Unfortunately, no changes can be made after that point.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. For more information, please review our Shipping Policy.
Shipping times vary based on your location and the shipping method chosen at checkout. Orders processed in the US will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email with your tracking number details. For more information, please review our Shipping Policy.
Returns and Exchanges
We accept returns within 10 days of receiving your order. Items must be in their original condition, unworn, and with all tags and packaging intact. Please contact boutique@maisongeorgette.com to initiate a return.
Yes, exchanges can be requested within 20 days of receiving your order. Items must be in their original condition. Contact boutique@maisongeorgette.com for assistance.
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. You will receive a confirmation email once your refund is complete.
Custom or personalized jewelry, sale items, and items purchased with a discount code are non-returnable.
Products and Care
To keep your jewelry looking its best, avoid exposure to water, perfumes, and lotions. Store your pieces in a dry, cool place, preferably in the original packaging.
Our jewelry is crafted from high-quality materials, including sterling silver, gold, and precious gemstones. Each product description includes specific material details.
Account and Privacy
No, you can place an order as a guest. However, creating an account allows you to track orders, save your favorite items, and enjoy a faster checkout process.
To create an account, click on the "Sign Up" link at the top of our website and follow the instructions.
We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and secure your personal information.
Promotions and Discounts
Yes, we occasionally offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on our latest offers.
No, only one discount code can be applied per order.
Contact Us
You can contact us through our contact page or email us at boutique@maisongeorgette.com! We will be happy to assist you.